After Bookings
How do I cancel/refund my booking?
Touratu is a booking platform and Cancellation policies will be as per the supplier terms, we request you to check the cancellation policy on tour package page on our tour website or the mail which you have received. Please notify us by raising a ...
I want to reschedule my booking to a different date ?
Please submit a ticket, and we will check with our local partner for the possibility of changing the date. Our Customer Delight Team will be in touch with you regarding the date change procedures. Just keep in mind, the sooner, the better.
I want to take a change the pickup location. Is that possible?
Yes, Pickup location is not an issue. Just inform instantly incase of change in pickup location. For any last minute changes, you may mention this to us by raising a ticket or you can mention to the tour captain via call, also you will receive a call ...
When will I receive my booking confirmation/vouchers?
This depends on the tours and activities booked. For tour and activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking. For tour and activities without instant confirmation: You ...
Can I add/remove traveller from my booking?
To add a traveller: Contact our helpdesk to check availability and we will do our best to accommodate you. Please keep in mind that prices of tours and activities are time and season-dependent. The sooner, the better. To remove traveller: Though our ...