When will I receive my booking confirmation/vouchers?

This depends on the tours and activities booked.

For tour and activities with instant confirmation:

You will receive your booking confirmation email within 5 minutes of making your booking.

For tour and activities without instant confirmation:

You will receive your booking confirmation within 24-48 hours of making your booking. 

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  Touratu is a booking platform and Cancellation policies will be as per the supplier terms, we request you to check the cancellation policy on tour package page on our tour website or the mail which you have received. Please notify us by raising a ...

• Can I add/remove traveller from my booking?

  To add a traveller: Contact our helpdesk to check availability and we will do our best to accommodate you. Please keep in mind that prices of tours and activities are time and season-dependent. The sooner, the better. To remove traveller: Though our ...

• Payment Deducted from Bank but no booking email was received.

  If you identify that while making a transaction on www.touratu.com your payment was deducted from bank however you have not received any email from touratu, please do not worry! It looks like your payment has been deducted from bank however has not ...

• Can I book an activity on behalf of someone else?

  Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends. Do note that some touratu vouchers are non-transferrable and can only be used by the person whose details are ...

• I want to reschedule my booking to a different date ?

  Please submit a ticket, and we will check with our local partner for the possibility of changing the date. Our Customer Delight Team will be in touch with you regarding the date change procedures. Just keep in mind, the sooner, the better.