Can I add/remove traveller from my booking?
To add a traveller:
Contact our
helpdesk to check availability and we will do our best to accommodate you. Please keep in mind that prices of tours and activities are time and season-dependent. The sooner, the better.
To remove traveller:
Though our cancellation policy is highly flexible and traveller-centric, we request you to please check your tours or activity's cancellation policy (confirmation mail and tour/activity webpage). Tours and activity per unit prices are dependent upon the number of travellers, removing a traveller would impact the per unit price, which would be adjusted accordingly. You will be properly informed before any finalisation.
Few of the Tours and activity has a no-cancellation policy, check whether your activity has any additional availability on your desired date. If the activity has additional availability on the same day, consider making another booking with your desired number of additional participants. Please note that for tour groups/cruises/other private group activities, depending on the operator, this may mean that your groups are seated separately. Get in touch with your booking number, our helpdesk team will help in the best possible way.
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This depends on the tours and activities booked. For tour and activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking. For tour and activities without instant confirmation: You ...
How do I cancel/refund my booking?
Touratu is a booking platform and Cancellation policies will be as per the supplier terms, we request you to check the cancellation policy on tour package page on our tour website or the mail which you have received. Please notify us by raising a ...
I want to reschedule my booking to a different date ?
Please submit a ticket, and we will check with our local partner for the possibility of changing the date. Our Customer Delight Team will be in touch with you regarding the date change procedures. Just keep in mind, the sooner, the better.
Payment Deducted from Bank but no booking email was received.
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Can I book an activity on behalf of someone else?
Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends. Do note that some touratu vouchers are non-transferrable and can only be used by the person whose details are ...